For cash items, we advised players to post in our forum of your issues pertaining to lost cash items for us to verify and confirm your inquiry. This is possible as Cash Items are unique in which these couldn’t be traded, dropped, deleted, or auctioned. We would honor of these request as this is our responsibility for the individuals who have paid these virtual goods.
The investigation isn’t complete but we have the initial report of the actions the server had automatically configured prior after the incident.
In this report it was verified that the system went online with the last backup which is an hour before the incident happened. A contrast to some individuals who claim they have lost a week.
In addition we have analyzed the possibility that the lost item(s) if returned would and could be abused by a few who would claim these items even if it wasn’t really lost. At this point, we had concluded that justifying each and every character of every account isn’t the best and efficient course of action to do.
As stated above, we would announce the schedule of the compensations as soon as preparations are complete.
No one didn't expect or want this incident to happen.
We are aware that we couldn’t please anyone but what we want to establish is the right thing and the common good for the community.
WonderKing Team
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